Refund Policy

Try before you pay

The Free plan exists so you can test Cinevas before subscribing. Please use it — it's the best way to know whether the Service fits your needs.

14-day money-back on your first payment

If you subscribe and it isn't what you expected, email support@onepbdc.com within 14 days of your first payment and we'll refund it in full, no questions asked. This applies once per account, to the first payment of a new subscription.

Renewals

Renewal payments are not refundable. To avoid a renewal you don't want, cancel from "Manage subscription" in the app before your billing date — cancellation is immediate, and you keep access until the period ends. If you forgot to cancel and haven't used any credits in the new period, contact us within 7 days of the charge and we'll sort it out.

Failed generations

Credits are automatically returned for generations that fail on the provider's side. If you believe credits were deducted incorrectly, tell us and we'll check the ledger.

Consumers in the EU and UK

You have a statutory 14-day right of withdrawal from a digital-service contract. Because the 14-day money-back above is at least as generous, we simply honour it for everyone. Nothing here limits your statutory rights.

Chargebacks

Please contact us before disputing a charge with your bank — we refund promptly when we've got it wrong, and a chargeback costs both of us far more than the amount involved. Accounts with unresolved chargebacks are suspended until the matter is settled.

How refunds are paid

Refunds go back to the original payment method through Stripe and usually appear within 5–10 business days depending on your bank.